Which services were perceived and asked for by the customer? Which are offered by companies as benefits? Ten promising customer service bids and five core elements for optimal service organizations. Conclusion of a study.
Gerhard Wanek has been at PIDAS since 2005 as a member of the Executive Board, and was head of the Managed Services business unit in Germany, Austria, and Czech Republic. He has been the Country Manager for operations in Austria. From 1998 until 2005 Wanek was with T-systems Austria GmbH. Partly in parallel, from 1995 to 2003, he was with Mobilkom Austria GmbH, heading client24 and as customer retention Manager. Before that he was with Bene Office Furniture KG as area sales manager key account. He is the founder and operator of PfH, a platform for trading. He is a board member at pro mente Vienna, a society for mental and social health. Wanek is the organizer of SAS, future network, IIR, management forum, and call center Forum.
Competition and liberalization of the customer brings the need for faster information and appropriate solutions, and why call centers are top employers. Experiences of a professional on with services, customer service and outsourcing.
In 1998 Thomas Kloibhofer established the Competence Call Center AG in Vienna. After one year, another location was opened in Linz, and another two years saw the opening of the then-largest location in Berlin. In 2005 CCC expanded to Zurich, and in 2007 opened in Bucharest. The CCC has over 1000 staff and has been awarded 14 times for outstanding services in call center management. Klobhofer’s first book appeared in 2006, entitled Die Call-Strategie
Which services were perceived and asked for by the customer? Which are offered by companies as benefits? Ten promising customer service bids and five core elements for optimal service organizations. Conclusion of a study.
Competition and liberalization of the customer brings the need for faster information and appropriate solutions, and why call centers are top employers. Experiences of a professional on with services, customer service and outsourcing.
