In 1998 Thomas Kloibhofer established the Competence Call Center AG in Vienna. After one year, another location was opened in Linz, and another two years saw the opening of the then-largest location in Berlin. In 2005 CCC expanded to Zurich, and in 2007 opened in Bucharest. The CCC has over 1000 staff and has been awarded 14 times for outstanding services in call center management. Klobhofer’s first book appeared in 2006, entitled Die Call-Strategie