To be a master in leadership, it takes a pinch of talent, interest in human behavior and lots of know-how! In this presentation, Tatjana Lackner will introduce you to pocket rhetoric and fresh forms of communication. Use the insights and navigation tools from the latest bestseller Be Boss33 Stolperstein When Guiding and Communicating. Tatjana Lackner has successfully trained 46 coaches in 15 years, and has been recognized as the best young entrepreneur in Austria. She knows what it takes to be successful.